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Putting Customers First Strategy endorsed

Over the past two years, you have helped shape the Putting Customers First Strategy 2026-29. What you told us has come through:

  • our 2025 Annual Community Satisfaction Survey with 800 residents participating
  • 317 responses to Phase 1 community engagement in August-September 2025
  • over 1,500 responses to short surveys sent after service requests were closed
  • internal staff engagement
  • 43 responses to Phase 2 community engagement in April and May 2026.

Council endorsed the Strategy at the June 2026 Council meeting.

Our new four‑year Strategy sets out how we will work smarter, respond in a reasonable timeframe, and deliver services that are easier to access, more reliable and better suited to our diverse community both now and into the future.

Putting Customers First Strategy 2026-29

Phase 2

We presented the community with the draft Strategy, updated with feedback from Phase 1, and this is what you thought of the draft:

Phase 1

We heard from our community through surveys, feedback and engagement. You told us you want:

Want to know more?

For more details on the full engagement process, download the engagement summary reports below.